Position: Solution & Escalation Lead
Location: Bangalore, India

Job Description:
This individual will work closely with the Aryaka’s TAC team, researching various deployment solutions, recreating problems and solving them in a timely manner.

Responsibilities:

  • Researching various deployment solutions, define the technical aspects and recommending the most optimal solution to customers.
  • Be the point of contact for all escalations and complex troubleshooting scenarios.
  • Educate existing and prospective customers on how they can incorporate Aryaka’s solution to solve their business problems.
  • Provide training to peers, sales and pre-sales staff.
  • Involve in all POP and NetOps activities.
  • Communicate effectively and act as an interface between customers and the support organization.
  • Work with Product Management and Engineering subject matter experts to understand and influence product roadmaps and provide valuable feedback from the customer and competition perspective.

Requirements:

  • Bachelor’s degree or equivalent in a technical discipline.
  • 7 to 9 years of customer facing experience as a Support Engineer in the networking domains.
  • Good understanding of various network topologies and familiarity with TCP/IP, IPSec, HTTP, DNS, SSL and other Internet protocols.
  • Strong command on the standards and RFC’s for some of the very widely used protocols, applications, their performance and potential issues
  • Hands-on experience with some of the leading routers/firewalls(Cisco, Junpier etc.)
  • Knowledge of traffic generators, debugging tools, simulation capabilities etc. is a must.
  • Automation/Programming experience will be an added plus.
  • Strong written and verbal communication skills, including the ability to effectively present technical and business related subjects to all audiences, from the user to the executive level
    CCIE will be a value add.

Company Description

Aryaka is the world’s first company redefining enterprise networking with WAN optimization and Application Acceleration delivered as a global service and solving application and network performance issues faced by the distributed enterprise.

Aryaka’s premier WAN Optimization as-a-Service accelerates any application to any location on one affordable, optimized private network. Aryaka’s Network as-a-Service provides organizations an optimized private network with QoS for instant, reliable business connectivity. Aryaka’s Application Delivery as-a-Service enables distributed business users to quickly access centralized enterprise applications and Cloud resources from anywhere in the world. All services provide instant implementation, end-to-end visibility with 24×7 world-class support.

Aryaka eliminates the need for expensive and complex appliances as well as long-haul connectivity, and enhances collaboration across locations. It offers significant cost, ease-of-use, instant implementation and performance advantages, helping global companies achieve dramatic productivity gains and increased visibility into their WAN applications, locations and performance, while providing 24/7 world-class support.

Investors
Aryaka is funded by Trinity Ventures, InterWest Partners, Mohr Davidow Ventures, Nexus Venture Partners and Presidio Ventures (Sumitomo Corporation Company), five of the most successful and respected venture capital firms in Silicon Valley.

Team
Ashwath, Jim, Vikas and the entire Aryaka team are seasoned technology professionals. Through their careers at enterprises such as Akamai, Speedera, Cisco, Alcatel, Oracle, CDNetworks, Sybase, and Mylex, they encountered various parts of the network connectivity problem and came together to solve it for the next generation global enterprise. With offices in the US and India, Aryaka employs a dedicated and experienced group of individuals, who drive the company to provide world-class technology solutions.

Awards & Accolades:
Since its launch in 2010, Aryaka has garnered an impressive list of awards and accolades, including:

To learn more, visit www.aryaka.com. Follow us on Twitter, Facebook, YouTube and LinkedIn.

How to Apply:
If interested, please submit your resume at jobs@aryaka.com

Aryaka Networks, Inc. is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.