This Data Protection Addendum (“DPA”) forms part of the Master Subscription Agreement between Aryaka and Customer (as applicable, the “Agreement”) under which Aryaka provides the Services to Customer. Capitalized terms used but not defined in this DPA shall have the meaning as set forth in the Agreement.

  • 1.DEFINITIONS
  • 1.1“Controller” means the entity which, alone or jointly with others, determines the purposes and means of Processing of Personal Data.
  • 1.2 “Data Protection Laws” mean all laws applicable to the respective Party’s Processing of Personal Data.
  • 1.3 “Data Subject” means any individual about whom Personal Data may be Processed under this DPA.
  • 1.4 “Personal Data” means information that relates to an identified or identifiable natural person that is provided by the Customer to the Services.
  • 1.5 “Process” or “Processing” means any operation or set of operations performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaption or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction of Personal Data.
  • 1.6 “Processor” means the entity which Processes Personal Data on behalf of the Data Controller.
  • 2. Relationship between the Parties. Customer and Aryaka have entered into an Agreement for Services. The Parties acknowledge that Customer is a Controller for purposes of the Agreement and Aryaka is a Processor. The Parties will Process Personal Data in accordance with the Agreement and applicable Data Protection Laws
  • 3. Customer Obligations. Customer will provide only Personal Data that is adequate, relevant, and reasonably necessary for Aryaka to perform the Services. Customer represents and warrants that its collection of Personal Data and disclosure to Aryaka complies with all applicable Data Protection Laws.
  • 4. Instructions. . Aryaka will Process the Personal Data only (i) in accordance with the Customer’s instructions as documented in the Agreement and further described in Annex IB; and (ii) as needed to comply with applicable law, provided that Aryaka shall not be required to act on any Customer instruction that could (in the reasonable opinion of Aryaka) cause Aryaka to breach applicable law. Aryaka will inform Customer if it believes that any Customer instructions regarding Personal Data Processing would violate applicable Data Protection Law.
  • 5. Security. Aryaka will take reasonable steps to implement appropriate technical and organizational measures designed to protect Personal Data against anticipated threats or hazards to its security, confidentiality, or integrity. Aryaka will ensure that persons authorized to Process Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.
  • 6. Data Breach. Aryaka will notify Customer without undue delay whenever Aryaka learns that there has been a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Data Processed (each, a “Data Breach”), unless prohibited by applicable law or otherwise instructed by law enforcement or a supervisory authority. Taking into account the nature of Processing and the information available to Aryaka, Aryaka will take reasonable steps to assist the Customer at Customer’s reasonable request in complying with the Customer’s notification obligations regarding data breaches as required by applicable law. Aryaka reserves the right to charge a reasonable fee to Customer for any requested assistance.
  • 7. Return or Disposal. Within 30 days of termination of the Agreement, Customer may request that Aryaka destroy or return all Personal Data to Customer, unless applicable law requires storage of the Personal Data by Aryaka.
  • 8. Audits; Inquiries. Upon Customer’s reasonable request (to be exercised no more than once a year, unless required more frequently by a supervisory authority) Aryaka will promptly make available to Customer all information in its possession necessary to demonstrate Aryaka’s compliance with its obligations under this DPA and will allow for and contribute to reasonable audits. All information provided will be Aryaka’s Confidential Information and may not be disclosed without Aryaka’s prior written consent, except as required by applicable law.
  • 9. Subcontracting. Customer authorizes Aryaka to transfer Personal Data to sub-processors for purposes of providing the Services to Customer. Aryaka will maintain a list of the sub-processors. A current list of sub-processors is included in Annex III. Aryaka will provide Customer 14 days’ prior notice when adding a sub-processor to this list and the opportunity to object to such addition. If Aryaka does not receive an objection within 14 days of the notice, the sub-processor is deemed to be accepted by Customer. Aryaka will enter into an agreement with such sub-processor that includes data protection terms similar to this DPA.
  • 10. Aryaka Assistance. At Customer’s reasonable request and taking into account the nature of the Processing, Aryaka will take reasonable steps to assist Customer with Customer’s obligation to respond to Data Subjects’ requests to exercise their rights under applicable law by taking appropriate technical and organizational measures. Taking into account the nature of the Processing and the information available to Aryaka, Aryaka also will assist Customer at Customer’s reasonable request in meeting its compliance obligations regarding carrying out data protection impact assessments and related consultations of supervisory authorities. Aryaka reserves the right to charge a reasonable fee to Customer for such requested assistance.
  • 11. California Consumer Privacy Act (CCPA) Provisions.
  • 12. Data Transfers
  • 13. CONFLICTS; ENFORCEABILITY. If any provision of this DPA is held to be invalid or unenforceable by any court of competent jurisdiction, such holding will not invalidate or render unenforceable any other provision of this DPA or any other contract between Customer and Aryaka. This DPA supplements the Agreement. This DPA will control in the event of any inconsistency between the Agreement and this DPA. Any other provisions of or obligations under the Agreement that are otherwise unaffected by this DPA will remain in full force and effect. If this DPA, or any actions to be taken or contemplated to be taken in performance of this DPA, do not or would not satisfy either party’s obligations under the laws applicable to each party, the parties will negotiate in good faith upon an appropriate amendment to this DPA.

ANNEX I

A. LIST OF PARTIES

Data exporter(s):

Name: See Order Form between Customer and Aryaka.

Address: See Order Form between Customer and Aryaka.

Contact person’s name, position and contact details: See Order Form between Customer and Aryaka.

Activities relevant to the data transferred under these Clauses: See Agreement between Customer and Aryaka.

Signature and date: ————-

Role (controller/processor): Controller

Data importer(s):

Name: Aryaka Networks, Inc.

Address: 3945 Freedom Circle, Tower 1, Suite 1100, Santa Clara, CA 94 USA

Contact person’s name, position, and contact details: Edward Frye, Chief Information Security Officer, [email protected].

Activities relevant to the data transferred under these Clauses: See Agreement between the Parties.

Role (controller/processor): Processor

B. DESCRIPTION OF TRANSFER

Categories of data subjects whose personal data is transferred

  • Individuals encompassing the Customer’s staff, temporary workers, advisors, and all those affiliated with the Customer’s workforce or who utilize the system and services offered.

The Customer’s clients, suppliers, partners, vendors, and any third parties from whom the Customer may possess Personal Data.Categories of personal data transferred:

  • Information pertaining to users of the Customer, including their contact details, or any information voluntarily shared with Aryaka through the Services or alternative channels.

Metadata essential for delivering services tailored to the Customer’s specific environment. This metadata encompasses attributes such as file details, file type, hash values, command line arguments, network access data (comprising IP addresses and protocols), and network-related information (including internal network IP addresses, public IP addresses, and website URL data).Sensitive data transferred (if applicable) and applied restrictions or safeguards that fully take into consideration the nature of the data and the risks involved, such as for instance strict purpose limitation, access restrictions (including access only for staff having followed specialised training), keeping a record of access to the data, restrictions for onward transfers or additional security measures:

None in general. However, solely with respect to “Secure Web Gateway” and Firewall services, any sensitive data that may be visible or exposed in Customer’s traffic flowing through the Services is incidental and dependent on the Customer’s use of those services.

The frequency of the transfer: Continuous

Nature of the processing:

Aryaka Security at the Service Edge (SASE) services represent a modernized enterprise network perimeter, realized through a closely integrated combination of network and security software. This system links branch offices, mobile users, as well as physical and cloud-based data-centers, ensuring a secure and reliable connection for both the Wide Area Network (WAN) and internet access

Purpose(s) of the data transfer and further processing:

Provision of the Services to the Customer in accordance with the Agreement and the Order concluded between the parties.

The period for which the personal data will be retained, or, if that is not possible, the criteria used to determine that period: Personal data will be retained for the period required to perform the Services under the Agreement unless a longer period is required by applicable law.

For transfers to (sub-) processors, also specify subject matter, nature and duration of the processing: See description above.

ANNEX II – SECURITY MEASURES

Aryaka maintains various policies, standards and processes designed to secure Personal Data. Following is a description of some of the core technical and organisational security measures implemented by Aryaka.

Physical Access Controls

Aryaka implements and maintains measures designed to prevent unauthorized persons from gaining physical access to Aryaka locations.

Technical Access Controls

Aryaka implements and maintains measures designed to prevent unauthorized persons from gaining access to Aryaka’s data processing systems, including:

  • Hybrid Distributed Denial-of-Service (DDoS) protection integrating detection and mitigation (on-premises or in the cloud) with cloud-based volumetric DDoS attack prevention, and 24×7 Emergency Response Team (ERT) support; and
  • Network edge security providing advanced perimeter security solutions that are built into Customer’s Software Defined – Wide Area Network (SD-WAN) appliance.

Data Access Controls

Aryaka implements and maintains measures designed to restrict access to its data processing system to individuals who need such access within the scope and to the extent covered by their respective access permission (authorization).

Job Controls

Aryaka implements and maintains measures designed to ensure that Personal Data being Processed in the performance of the Services for the Customer is Processed solely in accordance with the Agreement.

Availability Controls

Aryaka implements and maintains measures designed to protect Personal Data against disclosure, accidental or unauthorized destruction or loss.

ANNEX III – LIST OF SUB-PROCESSORS

Salesforce:

Use: Customer Relationship Management
Location where instance is resident: United States
Accessed by Aryaka Personnel from: United States, India, Germany, United Kingdom, Canada, Australia, Japan, The Netherlands, South Korea, and Switzerland

NetSuite:

Use: Accounting
Location where instance is resident: United States
Accessed by Aryaka Personnel from: United States and India

Zuora:

Use: Billing
Location where instance is resident: United States
Accessed by Aryaka Personnel from: United States and India

Marketo:

Use: Marketing and Messaging
Location where instance is resident: United States
Accessed by Aryaka Personnel from: United States, United Kingdom, and India