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Job Title: Customer Success Manager (CSM)
Location: San Mateo, CA HQ
Aryaka is the fastest growing SD-WAN provider. Our global private network is transforming how enterprises connect worldwide to deliver enhanced performance for cloud and on-premises applications. Aryaka was recognized on LinkedIn’s Top 50 Industry Disruptors list and was named by IHS Markit as a top SD-WAN provider. Aryaka’s Global SD-WAN is deployed by more than 700 global enterprises in 63 countries, including the biggest names in almost every vertical, such as Cigna (healthcare), HMS Host (retail), Samsung (manufacturing), and Skullcandy (manufacturing). Aryaka is looking for experienced sales and marketing professionals to capitalize on its recent momentum, expand market penetration, and drive enterprise sales in the next phase of growth.
The Customer Success Manager (CSM) works closely with Sales management and other key leadership in the Sales, Marketing, Support, and legal organizations. The CSM is responsible for creating policies and procedures that optimize the customer experience. The CSM gathers feedback from their customers, studies other customer success programs, and analyzes customer data to identify the best practices. The CSM must know the Company’s products inside and out. The CSM helps customers plan and understand the best ways to utilize their software or products based on the customer’s business needs or business plans. The CSM is not focused on making sales, but rather on educating their customers on the flexibility and capabilities of Aryaka’s software and services so customers are encouraged to continue using Aryaka’s services. This position reports directly to the Director of Customer Success at San Mateo, CA (Headquarters).
Essential Functions and Responsibilities include but are not limited to:
Minimum Qualifications / Experience
Aryaka Networks, Inc. is an equal employment opportunity employer and is committed to a proactive program of affirmative action and diversity development. Aryaka Networks provides equal opportunity in all our employment practices to all qualified employees and applicants without regard of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military, veteran or VEVRAA protected veteran status, or any other category protected by federal, state, and local laws.
HOW TO APPLY:
If interested and to be considered, please submit your resume at firstname.lastname@example.org
Subject Line: Customer Success Manager