bizibly

Job ID: 2093
Job Title: Customer Success Manager (CSM)
Location: San Mateo, CA HQ

WHY IS ARYAKA?

Aryaka is the industry leader in managed SD-WAN partnering with global enterprises to spearhead their WAN transformation initiatives. We are growing fast and expanding rapidly both in terms of customer growth as well as employee headcount

WHY ARYAKA?:

Our global private network is transforming how enterprises connect worldwide to deliver enhanced performance for cloud and on-premises applications. Aryaka was named Leading Lights Company of the Year by Lightreading, recognized on LinkedIn’s Top 50 Industry Disruptors list and was named by IHS Markit as a top SD-WAN provider. Aryaka’s SD-WAN as a Service is deployed by more than 800 global enterprises in 63 countries, including the biggest names in almost every vertical, such as Cigna (healthcare), HMS Host (retail), Samsung (manufacturing), and Skullcandy (manufacturing). Aryaka is looking for experienced product marketing and product management professionals to capitalize on its recent momentum, expand market penetration, and drive enterprise sales in the next phase of growth.

WHAT YOU WILL DO:

The Customer Success Manager (CSM) works closely with Sales management and other key leadership in the Sales, Marketing, Support, and legal organizations. The CSM is responsible for creating policies and procedures that optimize the customer experience. The CSM gathers feedback from their customers, studies other customer success programs, and analyzes customer data to identify the best practices. The CSM must know the Company’s products inside and out. The CSM helps customers plan and understand the best ways to utilize their software or products based on the customer’s business needs or business plans. The CSM is not focused on making sales, but rather on educating their customers on the flexibility and capabilities of Aryaka’s software and services so customers are encouraged to continue using Aryaka’s services. This position reports directly to the Director of Customer Success at San Mateo, CA (Headquarters).

Essential Functions and Responsibilities include but are not limited to:

  • Aid in tracking and reporting territory coverage models
  • Knowledge of Account, Opportunity, and Territory Alignment in Salesforce
  • Answer reporting requests using Salesforce.com
  • Aid in bookings and revenue forecast process/pipeline/forecast management
  • Liaison between Sales and other functional groups including Legal, Product, Finance, and Support
  • Provide ad hoc analysis to Management as requested
  • Assist in the pursuit of data cleanliness (in Salesforce)
  • Balances multiple priorities and deadlines
  • Participates in daily and weekly team meetings and conference calls
  • Renewals management – Account True ups
  • Order processing – Opportunity management – working with field to ensure quotes are accurate and approved based on standard T&C’s as well as Closing Won/Lost Opportunities
  • Perform other duties and projects as assigned

Soft Skills

  • Strong analytical and accuracy skills required
  • Be a confident self-starter with strong interpersonal skills.
  • Effective presentation, organizational, and Microsoft Office skills
  • Highly Organized
  • Knowledge of customer service practices
  • Excellent English language verbal and written communication skills and the ability to interact professionally with diverse groups, executives, managers, and subject matter experts
  • A plus:  Experience with quoting/CPQ tools (Steelbrick/Apttus/Zuora, Vendor evaluations)
  • Local candidates only
  • A plus: Experience working with a global sales team (EMEA, APAC, LATAM)

YOUR EDUCATION AND EXPERIENCE

  • BA/BS degree in Business, Computer Science, or closely related field
  • 5 years of experience in Customer Success Management, and/or Business Strategy
  • Demonstrated competence in Salesforce administration and reporting
  • Demonstrated Microsoft Office suite competence, specifically Excel and Power Point, competence
  • Telco background with circuits experience
  • Demonstrated ability to analyze customer data to identify best practices
  • Demonstrated ability to build strong working relationships across all levels of the organization.
  • Technical Aptitude and ability to learn software programs
  • Demonstrated strong project management experience abilities in supporting a diverse portfolio of clients.

HOW TO APPLY

If interested, please click here to Easy Apply from LinkedIn.

Aryaka Networks, Inc. is an equal employment opportunity employer and is committed to a proactive program of affirmative action and diversity development. Aryaka Networks provides equal opportunity in all our employment practices to all qualified employees and applicants without regard of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military, veteran or VEVRAA protected veteran status, or any other category protected by federal, state, and local laws.