Job Title: Customer Success Manager (CSM)
Location: London UK
The Customer Success Manager (CSM) works closely with Sales management and other key leadership in the Sales, Marketing, Support, and legal organizations. The CSM is responsible for creating policies and procedures that optimize the customer experience. The CSM gathers feedback from their customers, studies other customer success programs, and analyzes customer data to identify the best practices. The CSM must know the Company’s products inside and out. The CSM helps customers plan and understand the best ways to utilize their software or products based on the customer’s business needs or business plans. The CSM is not focused on making sales, but rather on educating their customers on the flexibility and capabilities of Aryaka’s software and services so customers are encouraged to continue using Aryaka’s services.
Aid in tracking and reporting territory coverage models
WHO IS ARYAKA?
Aryaka is the industry leader in managed SD-WAN partnering with global enterprises to spearhead their WAN transformation initiatives. We are growing fast and expanding rapidly both in terms of customer growth as well as employee headcount.
Our global private network is transforming how enterprises connect worldwide to deliver enhanced performance for cloud and on-premises applications. Aryaka was named Leading Lights Company of the Year by Lightreading, recognized on LinkedIn’s Top 50 Industry Disruptors list and was named by IHS Markit as a top SD-WAN provider. Aryaka’s SD-WAN as a Service is deployed by more than 800 global enterprises in 63 countries, including the biggest names in almost every vertical, such as Cigna (healthcare), HMS Host (retail), Samsung (manufacturing), and Skullcandy (manufacturing). Aryaka is looking for experienced professionals to capitalize on its recent momentum, expand market penetration, and drive enterprise sales in the next phase of growth