Title : Technical Account Manager
Job Code : 2120
Location : Bengaluru

JOB DESCRIPTION

As a Technical Account Manager for Aryaka’s 1CS Team, you are responsible for providing architectural direction, technical solutions, drive industry best practices and managing relationships with Aryaka’s strategic customers. As an interface between our customers and our technical staff, you flawlessly lead deployments, implementations and integrations of a variety of our product lines. From monitoring product performance to debugging and troubleshooting the deployments, you are the point of contact for the customer. You are a technical expert with an entrepreneurial drive and passion for customer success.

In addition to troubleshooting on the customer side, you are required to work with Sales, Product and Engineering/Marketing teams within Aryaka to develop products and services based on the evolving needs of our customers. As a cross-functional and global team, it’s our job to make sure our Products are much ahead and relevant in the market.

Responsibilities

  • Ensure customer success thru product and service adoption solving/delivering on customers most important WAN needs.
  • Analyse and optimize the development of existing clients to ensure their success.
  • Assist clients in the adoption of new products via upgrades and migrations to develop their long-term success and improve product offerings by providing client feedback on features to Product Management and Engineering teams.
  • Advocate new product features and ensure the resolution of technical challenges
  • Primary point of contact for the dedicated accounts for all technical issues
  • Understanding of Aryaka offerings and other competitive products to keep ourselves more futuristic and customer relevant.
  • Work as a Resident Expert
  • Proactively monitor Aryaka deployments and configuration policies at customer sites and make on-going recommendations. Guarantee the technical aspects of client integrations by providing the necessary documentation and technical guidance.
  • Help develop and maintain best practices for implementing and supporting Aryaka products in both internal and customer-facing Knowledge Bases.
  • Maintain good knowledge of all Aryaka products and services.
  • Having Remote or On-Site meetings with customers at regular intervals.
  • Build customer relationship to be able to technically influence the customers on their technical leads.
  • Be the most trusted advisor for the named accounts assigned
  • Containing Customer Churn to a minimal level.

Professional Background:

  • Bachelor’s degree in a technical field or equivalent practical experience.
  • 6-8 years of Customer facing experience as a Support Engineer/Technical Account Manager in the networking domains.
  • Good understanding of various network topologies and familiarity with TCP/IP, IPSec, HTTP, DNS, SSL, and other Internet protocols.
  • Strong command on the standards and RFC’s for some of the very widely used protocols, applications, their performance, and potential issues
  • Hands-on experience with some of the leading routers/firewalls(Cisco, Palo Alto, Juniper, etc.)
  • Knowledge of traffic generators, debugging tools, simulation capabilities, etc. is a must.
  • Automation/Programming experience will be an added plus.
  • Strong written and verbal communication skills, including the ability to effectively present technical and business related subjects to all audiences, from the user to the executive level
    CCIE/CISSP will be a value add.

WHO IS ARYAKA?

Aryaka is the industry leader in managed SD-WAN partnering with global enterprises to spearhead their WAN transformation initiatives. We are growing fast and expanding rapidly both in terms of customer growth as well as employee headcount.

WHY ARYAKA?

Our global private network is transforming how enterprises connect worldwide to deliver enhanced performance for cloud and on-premises applications. Aryaka was named Leading Lights Company of the Year by Lightreading, recognized on LinkedIn’s Top 50 Industry Disruptors list and was named by IHS Markit as a top SD-WAN provider. Aryaka’s SD-WAN as a Service is deployed by more than 800 global enterprises in 63 countries, including the biggest names in almost every vertical, such as Cigna (healthcare), HMS Host (retail), Samsung (manufacturing), and Skullcandy (manufacturing). Aryaka is looking for experienced product marketing and product management professionals to capitalize on its recent momentum, expand market penetration, and drive enterprise sales in the next phase of growth.

HOW TO APPLY:
If interested, please click here to Easy Apply from LinkedIn.

Aryaka Networks, Inc. is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.