UCaaS (Unified Communications as-a-Service) is expected to reach $167.1 billion in market size by 2025. As a single integrated solution for all things collaboration, from email and video conferencing to file sharing and directory services, UCaaS has become an essential tool for global enterprises. Replacing on-prem UC with UCaaS, however, comes with a condition: it’s only as good as the network it’s delivered upon. A well-performing UCaaS service can mean better collaboration and improved productivity for a company, while dropped calls, distorted video and slow-to-send files can result in the opposite. UCaaS solutions are especially prone to packet loss, latency and jitter – the public internet can’t support UCaaS performance and purchasing private circuits can be prohibitively expensive. Aryaka’s managed SD-WAN solution, however, was built for a cloud-first world. Our cloud-native private network provides enterprise-grade connectivity enabling reliable UCaaS performance globally.
When a US-based transportation and logistics company initiated a company-wide digital transformation project, improving
the performance of 8×8, their UCaaS solution, was key to the first phase of their plan. In order to address this issue, as well as
futureproof their network for future cloud-based and SaaS application deployments, the company needed to transform their core on-premises network.
After deploying Aryaka SmartConnect, the company experienced major improvements in their 8×8 traffic, including:
Aryaka implements connectivity to 8×8 datacenters (DC) using its Virtual Office (VO) implementation. It creates 5 VOs on its
backend and each customer site belonging to Aryaka is mapped to a region, connects to a VO and is used to access 8×8 for that
region. The customer site is mapped based on the POP to which it connects. The following table provides a mapping of the Aryaka
customer site POPs and regions:
8×8 provides the public IP subnets to Aryaka, which is hosted in their DCs. The traffic to 8×8 GTM/DNS server IP address is routed over the regional VO. 8×8 maintains a mapping of the Aryaka pubic subnets to that region, so that when endpoints register via Aryaka, they are redirected to the services hosted in that region.
The following diagram provides a high-level overview of the solution architecture. It is important to note that Aryaka connects the customer location to the closest 8×8 DC.