Aryaka’s SmartCONNECT service provides private connections to IaaS platforms like AWS, Azure and Oracle globally. Aryaka’s global network is connected to these IaaS providers using a pair of redundant private links in multiple regions of the world. This connectivity is achieved by using the providers’ service like ExpressRoute for Azure, DirectConnect for AWS and FastConnect for Oracle. The following provides an SLA description around that connectivity.
Cloud Connectivity SLA
- Aryaka will maintain a Monthly Uptime Percentage of 99.99% on the private connections between its POPs and to the IaaS provider.
- If Monthly Uptime Percentage falls below 99.99%, Customer is eligible to submit a Service Level Claim for the day where there was an outage.
For Customer to be eligible for this Service Level Claim, Customer cloud locations must be connected over a private connection service supported by Aryaka. Azure-ExpressRoute, AWS-DirectConnect and Oracle-FastConnect are the only currently supported services. Aryaka is not responsible for failures which occur inside the IaaS provider network or service, and it only covers the link that connects Aryaka’s network to the IaaS provider. Such Service Level Claims will be submitted pursuant to the terms set forth above in this SLA.