Content Delivery Networks have been around for almost 20 years now. Depending on how you look at it, that fact could be a good thing or a bad thing. The good: it’s a tested and proven technology.[...]

“Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.” – Donald Porter, VP of British Airways Last week, we talked about how the sidekicks (customer support team) have[...]

Remember Batman and Robin? Of course you do. Every person who’s ever owned a television or read comics most likely knows Batman and Robin. Together, the team solved innumerable cases and successfully got through many close calls against[...]

Logic beyond the traditional representation of true or false; right or wrong; 0 or 1 is fuzzy logic. The human brain and its analysis of situations is a representation of fuzzy logic. The brain relies on degrees[...]

Enterprises are evolving and so is the WAN. With globalization and cloud adoption being the two megatrends affecting network architectures today, CIOs are discussing hybrid WAN initiatives with their teams. Most global businesses use MPLS for their[...]

Purchase decisions are never easy with the information one has access to, these days. Right from a new phone to an entire global networking strategy, the savvy consumer researches, validates, checks reviews and then buys. Considering the[...]

Enterprise-class services like WAN Optimization and CDNs have widened the divide between large enterprises and small business, but there’s one technology that promises to change that.  We’ve all read a forest’s worth of stories on how the[...]

No, this isn’t a medical interest piece. Far from it. However, there may be something to be said about the Internet today as it needs a reality check (up). LIS is a particularly dangerous syndrome affecting enterprises.[...]

Content Delivery Networks (CDNs) have been around since the late 90’s and are already a key component of IT strategy when it comes to video streaming, social media, and retail/e-commerce. CDNs have certainly evolved from their beginnings[...]

I often wonder why businesses stick with outdated technologies, such as MPLS, when superior alternatives are available at a much lower cost. I ask my sales team what they hear in the trenches, and the excuses they’re[...]

Consider this scenario: You’re the leading ISP within your region. You provide your corporate customers with the fastest access to the Internet that money can buy. You have great relationships with all your customers, and they love[...]

IT is embracing the cloud like never before. Why? Because the value is easy to quantify, and the ROI is compelling. As more businesses shift to the cloud, major cloud providers are tripping over each other to[...]