Aryaka is Recognized for the Second Year in a Row in 2021 Gartner Peer Insights ‘Voice of the Customer’: WAN Edge Infrastructure with 4.8 Out of 5 Stars and a 100% Recommendation Rating

2021 Gartner Peer Insights Customers' choice

For the 2nd year in a row, we’re honored to be recognized as a Gartner Voice of the Customer (VoC) for WAN Edge Infrastructure (February, 2021).  This achievement is totally based on the level of customer satisfaction and follow-through we provide, testament to both the capabilities of our managed offering as well as the expertise and dedication of our support organization.  It speaks to the flexibility, operational simplicity, and scalability we deliver in a very challenging and dynamic environment.  Basically, have made it known that by going with Aryaka, they have one less thing – the WAN – to worry about.

In order to be consider a VoC, a vendor this year must have received over 50 eligible (validated) reviews across a mix of verticals and regions and must have had an overall score of 4.7 out of 5.  Aryaka exceeded these requirements with almost 70 reviews and a 4.8 rating.  Additionally, Aryaka is positioned in the top 3 in overall combined ratings and is only one of two vendors to have achieved the VoC designation across all three regions – NA, EMEA, and APAC, as well as receiving a 100% recommendation rating.  And remember that we’re the only managed service provider to be included in this report.   Also of interest is the position of some of the well-known vendors in the SD-WAN space, absent from the Customer Choice quadrant due to lower ratings or the number of total reviews.

2021 Gartner Peer Insights Voice of the Customer Report

Peeling back the onion, there are a number of key factors that set the stage for Aryaka’s unparalleled customer experience, one that is in fact disruptive to the traditional telco managed services support experience.  How many of you are generally satisfied with your telco and their support capabilities?  The Aryaka team, committed to customer success above all, just won’t permit our customers to fail.  You could say that they make heroes of IT.  The foundation for this is a true software-defined service delivery infrastructure, not only in name, but in reality.  It enables us to deliver a frictionless end-to-end experience, spanning deployment, operation, and troubleshooting, and ultimately delivering a better customer experience through reduced time to problem resolution (TTR) resulting in a lower TCO.  This ultimately drives business productivity and enables cost reduction.

Separate from our customer success focus, other reasons that Aryaka’s platform continues to score favorably with customers include an offering that drives business agility and innovation, via an as-a-service consumption model where customers are able to see two to four times faster time-to-market through greater architectural flexibility and services integration.  This is complemented by rapid and easy change management, where, thanks to a converged network and security architecture, customers are able to more effectively manage change for applications and workloads.

But the proof is in what our customers are willing to say about our performance across  evaluation and contracting, service and support, integration and deployment and product capabilities:

“Aryaka has been a great partner. Their support team is exceptional. I would recommend anyone who has been stuck in the MPLS world and it’s costs to check into this service.” Senior Network Engineer in the manufacturing industry

“Aryaka SDWAN solution is excellent in improving the application performance access globally especially for the graphic intensive based applications. It is very easy to use to build a tunnel to our specified location in short of minutes. It’s a great solution for remote application access and will get low latencies.” AGM-IT Systems in the services industry

“Overall, Aryaka has been very responsive to our needs. Their support organization is top notch as well. This allows us to offload our WAN management to them and trust that they will do it at the highest level possible. Since moving to Aryaka we have not had any unscheduled outages due to their product or company.” Lead Infrastructure Engineer industry unspecified

All reviews for Aryaka’s SmartServices can be found here: https://www.gartner.com/reviews/market/wan-edge-infrastructure/vendor/aryaka/product/aryaka-smartconnect-globally-managed-sd-wan-service

Additional Resources:

  1. Aryaka Managed SD-WAN as-a-Service. This datasheet explains how the Aryaka SmartServices platform is built for the Cloud-First world. Specifically, this means there are no products to buy, and no inventory, deployment hassles, patches, or configurations to worry about.
  2. Aryaka’s 4th annual State of the WAN This report reveals 2020 insights from 1000+ enterprises.
  3. Aryaka’s Cloud-First WAN for Dummies. This e-book explains everything you need to know about consuming your network as-a-Service, how to achieve fully integrated security, and how to make your network as easy as your cloud.

About the author

David Ginsburg
Dave is currently VP of Product and Solutions Marketing at Aryaka, bringing to the company over 25 years of experience spanning corporate and product marketing, product management, digital marketing, and marketing automation. Previous marketing leadership roles included Cavirin, Teridion, Pluribus, Extreme, Riverstone Networks, Nortel and Cisco. His expertise spans networking, cloud deployments, and SaaS. Dave lives in Los Gatos with his wife, two daughters, and two dogs.
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