Aryaka and 8×8

enhanced cloud communication

Aryaka and 8×8: 1+1=3

Industry leaders team to enhance cloud communications performance across SD-WAN

We’re happy to announce our partnership with 8×8 to enhance application performance and accelerate digital transformation by leveraging the combined capabilities of the 8×8 cloud communications platform and Aryaka’s cloud-first WAN. See the common theme?

Both of our companies’ cloud-based services deliver the flexibility, simplicity, and scalability of the OpEx-only cloud consumption model, and Aryaka’s global footprint offers a perfect foundation for 8×8’s UCaaS and CCaaS offerings to achieve peak performance, anywhere in the world. And, both of our companies are acknowledged leaders in their respective spaces, with 8×8 an 8-time Gartner UCaaS MQ leader, and Aryaka both a visionary and a Voice of the Customer for the Gartner WAN Edge MQ. We’ve been working together for a while, and this partnership takes our cooperation to the next level with joint account planning and both sales and partner enablement. 8×8 will also position the joint offering into their channels, many of which are also Aryaka partners.

For those more familiar with Aryaka, the 8×8 enterprise communications platform delivers voice, team chat, meeting, and contact center solutions for enterprises of all sizes and shapes. Our joint customers are provided optimized access to 8×8’s regional Unified Communications as a Service (UCaaS) Points of Presence (PoPs) by leveraging the Aryaka backbone, eliminating the packet loss, latency, and jitter that can occur using the public internet, impacting cloud communications user experience. Regional on-ramps directly connect Aryaka PoPs to 8×8 services, creating an optimized topology. In addition, customers will benefit from real-time insights into traffic management via the MyAryaka cloud portal that includes monitoring and reporting on 8×8 performance. This, combined with the global orchestration offered by both Aryaka and 8×8, delivers the ‘hands-off’ operation required by IT staff in a world where the one constant is change.

Some direct benefits include better application performance. Enterprises are increasingly reliant on UCaaS to drive efficiency and meet customer demands, even more critical in the midst of the pandemic. They expect high quality communication experiences anytime, anywhere, and on any device. The underlying WAN infrastructure must therefore meet the demands of a flexible and dynamic workforce, while maintaining security and reliability. Enterprise knowledge workers, their customers, and their suppliers don’t want to have to understand the intricacies of the underlying service – they just want it to work! By leveraging the Aryaka backbone, 8×8 customers will not only have optimized performance for their collaboration applications, but also other applications they’ve moved to the cloud.

one system of intelligence

8×8: Gartner MQ Leader Aryaka: Gartner MQ Visionary + Customer Choice
Geographic Reach Broad geographic UCaaS delivery capabilities across mature and developing markets and can meet the location requirements of many multinational organizations. Global footprint with nodes/PoPs within 30ms of 95% of the world’s knowledge workers. Last-mile Services delivers local ISP contracting and monitoring, easing adoption.
Customer Satisfaction Customer survey references rate 8×8 highly for voice quality and service reliability. 65+ NPS and 4.8 Gartner Peer Insight including Customer Choice – highest for an SD-WAN provider.
Service Enhancements Expand R&D investments to improve UCaaS solution capabilities. Additional investments in security, visibility with AI/ML, and scalability.
Service Integration Many customers value 8×8 for having an integrated UCaaS and CCaaS capability, which supports single sign-on, shared presence and directories, extension-to-extension dialing, and team collaboration through its X Series integration. Aryaka’s SmartServices are a tightly-integrated set of cloud-first WAN offerings that combine connectivity, orchestration, a global footprint with dedicated L2 links, security, multi-cloud, network and application optimization, and real-time visibility and co-management. 8×8 services and performance are visible via the MyAryaka portal.
Reliability Average core uptime – the ability to process inbound and outbound calls on the network – has been 99.999% for the past 12 months globally. The Aryaka core averages close to a 5-9s uptime, while customers at the edge have highly resilient access options that ensure failsafe and loss-free connectivity.
Security 8×8 meets the advanced NIST/FIPS encryption standards. This includes TLS 1.2 in encryption in motion and AES 256 encryption at rest. 8×8 Also provides advanced encryption of the actual voice media including Secure SIP of TLS and Secure Real Time Transport Protocol (SRTP) with AES 256 Our core offering is highly secure with fully partitioned resources, end-to-end encryption, and hosted in secured data centers. As part of our managed SD-WAN Solution, we offer a combination of edge and cloud-based security leveraging both our own technology as well as that from Tier-1 security partners including Palo Alto, Symantec, and Zscaler.
Voice Quality 8×8 delivers superior voice quality (MOS –Tolly report) and security certifications (NIST 800-53) Our core stability and optimization technology delivers a global MOS of 4+ while competitors with the same demanding traffic flows only average in the 2s and 3s.
Performance 8×8 is an 8-time UCaaS Gartner Magic Quadrant leader, with fifteen years of experience and more than 100 patents directly related to voice quality. We are consistently recognized throughout the industry as having first-in-class call quality that is equal to the best carrier services available. Global SLA-driven private core that offers deterministic latency and jitter and no packet loss. New customers may be added in 1-2 days with no SLA stabilization delays. This is coupled with patented, end-to-end multi-segment network and application optimization that significantly improves the user experience through acceleration, data reduction, quicker application response, and other techniques.

Learn more about our partnership.

Join us for a webinar

About the author

David Ginsburg
Dave is currently VP of Product and Solutions Marketing at Aryaka, bringing to the company over 25 years of experience spanning corporate and product marketing, product management, digital marketing, and marketing automation. Previous marketing leadership roles included Cavirin, Teridion, Pluribus, Extreme, Riverstone Networks, Nortel and Cisco. His expertise spans networking, cloud deployments, and SaaS. Dave lives in Los Gatos with his wife, two daughters, and two dogs.