“Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.” – Donald Porter, VP of British Airways Last week, we talked about how the sidekicks (customer support team) have well and truly arrived. Today, I want to ask you how often have you recommended a product/service because […]

Remember Batman and Robin? Of course you do. Every person who’s ever owned a television or read comics most likely knows Batman and Robin. Together, the team solved innumerable cases and successfully got through many close calls against the bad guys. Batman, however, was always the star of the show. Robin, though crucial to the success […]

Logic beyond the traditional representation of true or false; right or wrong; 0 or 1 is fuzzy logic. The human brain and its analysis of situations is a representation of fuzzy logic. The brain relies on degrees of truth versus its representation in absolute terms. Traditional networks were designed for absolute situations. Applications and data […]

Purchase decisions are never easy with the information one has access to, these days. Right from a new phone to an entire global networking strategy, the savvy consumer researches, validates, checks reviews and then buys. Considering the lead times and price points, network infrastructure purchase decisions are of the worst kind. They are usually not […]

Enterprise-class services like WAN Optimization and CDNs have widened the divide between large enterprises and small business, but there’s one technology that promises to change that.  We’ve all read a forest’s worth of stories on how the Internet is changing business. Because of the Internet, we can interact with people an ocean away as easy […]

Content Delivery Networks (CDNs) have been around since the late 90’s and are already a key component of IT strategy when it comes to video streaming, social media, and retail/e-commerce. CDNs have certainly evolved from their beginnings in 1997. Traditional CDNs were built for a read-only web. They relied on centralized DNS servers combined with […]

WAN acceleration works, but hardware holds the space back By Larry Chaffin, Chairman and CEO, Pluto Cloud Services Don’t get me wrong, WAN acceleration is great for companies and anyone who is not using it is being left behind by competitors. Why do you think telco carriers are now offering MPLS and WAN acceleration as a […]

The status quo is failing companies worldwide, and Pluto Cloud Services is ready to help them change By Larry Chaffin, Chairman and CEO, Pluto Cloud Services My company had always been selling telco carrier MPLS and WAN acceleration appliances to our customers. It was a good fit, did its job and was accepted by companies as […]

Judging from recent headlines, the WAN Optimization market is in a state of upheaval. With Riverbed fending off activist investor Elliott Management and Riverbed and Silver Peak embroiled in a patent dispute, it seems like the WAN Optimization market is in a state of crisis. It is, but not in the way you think. The […]